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A COVID-19 Update From Family Matters In-Home Care

A COVID-19 Update from Family Matters In-Home Care

As we continue to actively monitor the progression of COVID-19 the health and safety of our clients and caregivers remains our top priority. We are following updates and guidance from the CDC, as well as state, local and county authorities, and other agencies and resources.

The CDC is recommending that older adults stay at home as much as possible. We agree that home remains the safest place for you or your loved one as the virus seemingly spreads quickly in large groups or public settings. We feel fortunate we are able to provide services that can keep people at home and limit their exposure through personalized care and support.

However, because the older adult population is at high risk for serious illness from COVID-19, we understand you may have concerns. For that reason, we want to share with you some of what we are doing to address the needs and concerns of our clients and caregivers.

  • We are directing our caregivers to stay home if they are showing any signs of illness so as to not infect any of our clients or their family members.
  • Our Caregivers are being trained to follow CDC protocol, including frequent hand washing with soap and water, use of hand sanitizers, frequent cleaning/wiping down of surfaces, proper coughing and sneezing techniques, and more.
  • Starting this week, built into our time tracking system, caregivers will receive an alert when they clock in and out shifts reminding them to wash their hands frequently and to immediately report any signs of illness (themselves or their clients) to our office staff.
  • We will also be providing our caregivers with hand sanitizer, gloves, and face masks (should a client or caregiver feel more comfortable wearing them).

Depending on the spread of the virus or action taken by national and state authorities (ex. mandatory isolation, closure of schools, etc.), our staffing levels may be affected in the coming weeks. However, we will continue to make every effort possible to provide our clients with safe and appropriate care. We will also have staff available to go to the grocery store, pharmacy, or run any other critical errand you may need for as long as we are able to.

If you have any additional questions or concerns, please feel free to reach out to your Care Manager or our offices at (888) 962-4836.

Carol Pardue-Spears

Carol has worked in the healthcare field for more than forty years. As a Certified Nursing Assistant, she worked for El Camino Hospital in the cardiac unit, Los Gatos Community Hospital, The Women’s Cancer Center in Los Gatos and several home health and hospice agencies. Carol founded Family Matters in 2002 to fill a deficit she witnessed in high-quality, in-home services and care.